Faqs File

Why are the colors varies from what i see in the computer?
The color of the products may vary slightly from actual product due to monitor display settings.

What payment methods do you accept?
Currently, we accept Maybank and Public Bank transfer.

What currency are your prices in?
All prices are quoted in Malaysian Ringgit.

Do you ship to an international address?
No, PinkBox currently only ships to Peninsular and East Malaysia.

What is Free Size?
Free Size, in other words, means One-Size-Fits-All. This is possible as most clothing use fabric that stretch. Stretchable fabric usually come with two measurements - before and after the garment is fully stretched. We usually recommend the best sizes to fit comfortably into the garment. However, as perceptions of sizes can vary, it is strongly recommended to match the measurements of the garment with your body to determine accurate fit.

How do I measure myself?
Bust: With a measuring tape, wrap the tape around the fullest part of your bust, then drop your arms to your sides to measure.
Waist: Measure around your natural waistline, keeping the tape comfortably loose.
Low Waist: Wrap tape measure about 1 - 2" below your natural waistline.
Hips: Stand with your heels together, and measure around the fullest part of your hips.

How do I care for my items?
In order to increase the longevity and maintain the appearance of your garments, all clothing items should be hand washed with gentle laundry soap. Wash with like colors as color may bleed. Please avoid using bleach as bleach is very harsh on fabric and will cause fibers to breakdown. It is best to hang clothing to air dry.

How do I track my shipment?
After you have made your payment, a shipping track Number will be email to you for tracking purposes. Then, wait for 1 or 2 days for Pos Laju delivery, and 1 weeks for Registered Mail delivery. You may also you the the provided Pos Laju tracking systems to track your items locations at www.pos.com.my.

How long does it take for my order to arrive?
If you choose to ship using Pos Laju, it takes approximately 1 to 2 business days to reach your address. Registered Mail takes approximately 5 to 7 business days.

Do you accept returns?
Yes, we do. Please read our Return Policy for more information.

Do you sell larger sizes?
Yes. We do offer larger sizes. The larger sizes will be stated in the remarks column.

If an item is out of stock, do you restock them?
Depending on demand and availability, PinkBox will try restock items that are sold out. If you are interested in an item that is out of stock, please email junehols@gmail.com.

Do you sell wholesale?
Yes we do. Kindly email junehols@gmail.com with your business details for more information.

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